Revolutionize Your Customer Experience with Best-in-class
AI Live Chat Software
A Comprehensive Solution for Onboarding, Engagement, and Conversion - All in One Intelligent Live Chat
Everything You Need For Both Your Website & Product
Choose a plan based on your team size, with each plan including a set number of AI conversations.
AI Live Chat
Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.
Mobile App Available
Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.
Video Call & Screenshare
Our intelligent AutoReply feature provides customers with the best help center article to solve their issue, even before your support team steps in.
60% Of Your Tickets Are Repetitive Questions (Especially During Spikes)
Chatbots aren't smart enough for complex or new scenarios
Your support team will burn out answering this much volume
Here's How You Can Train AI
To Answer Most Tickets For You
Easily Import Your Knowledge Base
Unlike a chatbot there's no need to setup complex workflows, just give Customerly your knowledge base and it will follow it perfectly!
Free Article Import
Import your knowledge base articles without any additional cost.
Unlimited Imports
Transfer all your articles and contacts from Intercom, Zendesk, or Hubspot regardless of quantity.
Train AI in One Minute
Train the AI on all your answers in just one minute for quick deployment.
Smooth Escalation To A Human (When Needed)
Here's why you can trust Customerly to answer most of the tickets for you:
The AI will never make up answers that are not in your knowledge base.
If the AI doesn't feel confident answering it will escalate.
You control at what time a human should come in.
Customer Success Manager @ TeamSystem
Your Helpdesk, Your Tickets, Your Human + AI Conversations = All In 1 Inbox
Frequently Asked Questions
Everything you need to know about AI live chat with Customerly.
Customerly's AI live chat combines real-time messaging with Aura, an AI agent that answers customer questions instantly on your website or inside your product. It blends AI and human support in a single conversation.
Aura reads your knowledge base and past conversations to answer questions, and can execute actions such as processing refunds or preventing churn. It resolves around 71% of support requests automatically.
Aura handles the majority of routine requests on its own, but it works alongside your team rather than replacing it. Complex or sensitive conversations are escalated to human agents with full context.
When Aura's confidence is low, it escalates the conversation to a human agent instead of guessing. This no-hallucination approach keeps answers accurate and trustworthy.
Most teams are live within a day. You install the chat widget, connect your help center or knowledge base, and Aura starts answering — no coding required.
Customerly offers AI-first live chat at a lower price point than Intercom, with free migration included. See our Intercom alternative page for a full feature and pricing comparison.
