Automate 60% of your customer support instantly with AI used by Nasdaq-listed companies.

Save thousands per month, deliver replies in seconds, and scale 24/7 all without enterprise pricing.

Core
$19
per seat/monthly
For startups automating their first replies with AI.
10/mo AI Conversations included
$0.45 Additional AI Conversation
Start Free Trial
Growth
Recommended
$69
per seat/monthly
For teams scaling AI automation and human collaboration.
20/mo AI Conversations included
$0.45 Additional AI Conversation
Start Free Trial
Ultimate
$99
per seat/monthly
For high-volume teams needing enterprise-grade AI performance.
50/mo AI Conversations included
$0.45 Additional AI Conversation
Start Free Trial
AI Customer Support Suite
AI Live Chat
Help Center
Chatflows
1
10
Unlimited
Help Center custom domain
Integrations & API
NPS Surveys
Chatflow AI Missions
Custom Attributes & Routing
CSAT Surveys
Chatflow API Access
Multi-Language Help Center
Instant Translate
Team Analytics & Reports
Identity Verification
Support Type
AI Only
AI-first + 48h reply
<30mins reply

Add-ons that Grow with You

Supercharge your support with advanced AI tools and customer engagement features.

AI Companion

Empower your team with time-saving, AI-driven productivity tools. Deliver faster responses, proactive support, and personalized onboarding—all from a single inbox.

$19
per agent/mo, billed annually
Interactions

An interaction is any customer engagement like a new conversation, sent email or survey response.

starting from
$0.00099
per interaction
Pay what you use
Unique incoming Conversation
Every email sent
Unique Survey Response

Trusted by Growing Teams to Automate, Scale, and Win

See how companies use Aura and Customerly to cut support costs, resolve faster, and focus on what matters most.

Customerly Customers
71%

Actual Average Resolution Rate with Aura

Aura

Aura

AI Customer Service Rep

TeamSystem

Aura handles over 90% of conversations, and we cut our cost per ticket by over 90%. Our agents now focus on strategic work like webinars and customer education.

Carola

Carola

Success Manager

Paymo
+20%

Engagement rate

Laurentiu

Laurentiu

Marketing Manager

Why Customerly

Frequently Asked Questions

Still deciding? Here’s everything you need to know to get started with Customerly and Aura AI.

Each AI Assisted Conversation consumes one AI Conversation Credit. You'll get a set number of credits included with your plan, and you can top up anytime—credits never expire. If you need more, AI Conversations are billed at €0.50 each when purchased on demand, or at a reduced rate of €0.45 each when bought in advance. Any conversation where Aura actively participates—whether answering or executing a task—counts as one AI conversation, regardless of how many messages follow.

Any conversation where Aura actively participates whether answering or executing a task—counts as one AI conversation, no matter how many messages follow.

An interaction is any incoming user message, email sent, or survey response. It reflects real usage and helps keep our pricing fair and predictable.

If you're unsure, start with the included interactions in your plan. You can upgrade or add more anytime based on your traffic volume. Most teams scale comfortably with Growth or Ultimate.

No worries—Customerly scales with you. Extra interactions are billed on a pay-as-you-go basis starting at €0.99 per 1,000 interactions.